After 2 other members of that same party tried their various cards and made various attempts to do the same booking. After all sites and then on multiple occasions aer lingus were unable to process the payments. TOUGH! After I attempted in multiple sites and then directly via aer lingus own site to book a party of 6 to Dallas in Feb 2022 for a family reunion. Once again aer lingus has returned a sorry for the hassle and for the costs that you incurred caused by their booking online site being unable to process a party booking but we're not gonna do anything to recompense you or apologise for the extra costs you incurred. Please, please do not use this airline if there is any risk you cannot fly - regardless of the protection you take with them, they will not honour it but still take your money and re-sell your seats.Ħ949515 resolver case number. Many many other customers had the same experiences. In the end I received 40 pounds back from 230 pounds spent even though they just didn’t read the clear terms on my ticket. They eventually agreed to give me back the tax, but first charged 13.50 per person, per direction so that I didn’t even receive this. They consistently ignored the specific terms of my receipt which I sent over and over, claiming I had bought a ‘saver’ ticket despite me providing clear evidence of the premium I had paid. They just sent auto-responses from a variety of staff. When I had to cancel (5 days in advance), I followed all of their Ts and Cs - it took them 12 days to respond and they didn’t address, at any point, the content of my emails. I deliberately purchased a premium ticket and their travel insurance with this company in case we couldn’t fly because my wife has fallen pregnant and her father is dying. A brief review of Trustpilot will tell you all you need to know about this airline.
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